Clients can contact MySkin Laser Clinic through telephone, email or social networks for inquiries and appointment bookings. Clients can also book their own patch tests and treatments through our online booking system.
We kindly ask that clients arrive around 10 minutes prior to the appointment. This allows time for the correct medical and consultation forms to be completed and for our therapists schedules to run smoothly.
We kindly ask that all clients who wish to cancel their appointment, telephone us at least 24 hours before the scheduled appointment. If less than 24 hours notice is given, then that treatment or session will be lost and is non-refundable or non-transferable to another date.
Our online booking system will not allow you to cancel or re-schedule your appointment within 24 hours of your appointment.
Clients that will arrive late to their appointment, must let the clinic know via telephone as soon as possible. We will always try to accommodate our clients, however please understand that we may not be able to provide the full treatment time.
Clients that fail to attend their appointment without giving any notice will lose their treatment or session. The treatment or session will be non-refundable or non-transferable to another date.
We work tirelessly to ensure that our clients have an outstanding experience at our clinics. There may be some occasions, where unfortunately we have to reschedule an appointment and we don’t take this option lightly.
Sale treatments and courses
Discounted and sale items are non-refundable, unless the client is unsuitable based on medical grounds. In this scenario, a doctors note must be provided.
Full price treatments and courses
If a full-price course or treatment has been purchased but unused, it is valid for a refund. If a full-price course of treatment has been partially used, the remaining sessions are non-refundable however they may exchanged for another treatment of the same monetary value.
Clients who are signed up to a MySkin Laser Clinic in 6 or 8 subscription must pay their first installment before they receive any treatment. To allow time to start seeing results, clients must be signed up to their membership for a minimum of 6 months. After this, the membership is a month-by-month rolling agreement. If a client wishes to cancel their membership within the first 6 month period, this will only be agreed to on the grounds of medical reasons.
Clients are not permitted to cancel their own direct debits. If this is done, a charge will incur. To cancel a Direct Debit, clients must contact MySkin Laser Clinic via telephone at least 14 days prior to the next payment date, failure to do so will result in the next payment coming out.
Our subscriptions have been designed to provide an affordable option of receiving treatments. In the event that a client cannot attend their appointment, they will still be liable to pay for that monthly installment. Memberships still abide by our cancellation, late and no-show policy.
If a client hasn’t received laser hair removal with us before, the client must have a patch test before receiving any treatment.
The client must shave a small patch in the areas that they wish to have treated 12-24 hours before the consultation and patch test. If the consultation and patch test is for a full body package, the client must shave a patch on the forearm and lower leg. If the client is looking for their face to be treated, a patch on the chin and the back of the neck must also be shaved.
Laser hair removal (before treatment)
We kindly ask all clients to ensure that body hair is shaved, we recommend 12-24 hours before the appointment. If a client attends their appointment and is unshaven, our therapists may deem the client as untreatable. In this event, we reserve the right to turn the client away and therefore, the session will be lost.
We kindly ask that all clients have removed all fake tan, body creams and deodorant before having treatment. If a client is receiving laser treatment on the facial area, we kindly ask that make-up and creams are removed before the appointment.
Laser hair removal (during course of treatment)
If a client is undergoing a course of laser hair removal, we advise the following:
If any of the above are not adhered to by the client, our therapists may deem the client as untreatable. In this event, we reserve the right to turn the client away and therefore, the session will be lost.
If clients are able to remove make-up and facial creams before facial treatments, then this would be hugely appreciated as it allows more time for the treatment itself. If clients are unable to removal make-up and facial creams before treatments, then our therapists will be able to remove this for you.
If a clients has medical circumstances have changed, then the client must let the clinic or therapist know as soon as possible. Some medical conditions, like pregnancy, leave the client unable to receive some treatments from us. In these scenarios, clients may transfer their treatment to a suitable one for their medical condition or pause their membership.
|“Account”||means an account required for a User to access and/or use certain areas of Our Site, as detailed in Clause 4;|
|“Content”||means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site;|
|“User”||means a user of Our Site;|
|“User Content”||means any content submitted to Our Site by Users including, but not limited to reviews and comments|
|“We/Us/Our”||means MySkin Laser Clinic, a company registered in England whose main trading address is 95 Newhall Street, Birmingham, B3 1BA|
Links to other sites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We neither assume nor accept responsibility or liability for the content of third party sites. The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.
Use of Our Site is also governed by Our Cookie and Privacy Policies. These policies are incorporated into these Terms and Conditions by this reference.
To contact Us, please email Us at firstname.lastname@example.org or using any of the methods provided on Our home page at www.myskinlaserclinic.com
|“Appeal”||means your request to escalate a Complaint from Level One to Level Two if you are not satisfied with the outcome at Level One;|
|“Appeal Handler”||means an employee of MySkin Laser Clinic working at management level who will handle Level Two Complaints;|
|“Business Day”||means, any day (other than Saturday or Sunday) on which ordinary banks are open for their full range of normal business in England;|
|“Complaint”||means a complaint about goods and services sold by MySkin Laser Clinic, about our customer service, or about our employees;|
|“Complaint Handler”||means an employee of MySkin Laser Clinic working at management level who will handle Level One Complaints;|
|“Complaints Policy”||means this document;|
|“Complaints Procedure”||means the internal complaints handling procedure of MySkin Laser Clinic which is followed when handling a Complaint;|
|“Complaint Reference”||means a unique code assigned to your Complaint that will be used to track your Complaint;|
|“External Resolution”||means the referral of your Complaint to an external body or organisation for resolution if you are not satisfied with the outcome at Level Two;|
|“Level One”||means the first stage in our complaints handling procedure under which your Complaint will be handled by a Complaint Handler; and|
|“Level Two”||means the second stage in our complaints handling procedure under which you may appeal the outcome of a Level One Complaint. Your Complaint will be handled by an Appeal Handler.|
If you have any questions or require further information about any aspect of this Complaints Policy or about our Complaints Procedure, please contact us by email at email@example.com.
MySkin Laser Clinic understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.
Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
|“Account”||means an account required to access and/or use certain areas and features of Our Site;|
|“Cookie”||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 12, below;|
|“Our Site”||means this website, www.myskinlaserclinic.com;|
|“UK and EU Cookie Law”||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended in 2004, 2011 and 2015; and]|
|“We/Us/Our”||means MySkin Laser Clinic, a limited company registered in England, and whose main trading address is 95 Newhall Street, Birmingham, B3 1BA|
Information About Us
Our Site, www.myskinlaserclinic.com, is operated by MySkin Laser Clinic.
Scope – What Does This Policy Cover?
What Data Do We Collect?
Some data will be collected automatically by Our Site, other data will only be collected if you voluntarily submit it, for example, when signing up for an Account. Depending upon your use of Our Site, We may collect some or all of the following data:
How Do We Use Your Data?
All personal data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see section 6, below.
We use your data to provide the best possible products and services to you. This includes:
How and Where Do We Store Your Data?
We only keep your data for as long as We need to in order to use it as described above in section 5, and/or for as long as We have your permission to keep it.
Your data will only be stored within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein and the United Kingdom).
Do We Share Your Data?
We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personally identifying information. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law.
In certain circumstances We may be legally required to share certain data held by Us, which may include your personal information, for example, where We are involved in legal proceedings, where We are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of Us.
What Happens If Our Business Changes Hands?
In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.
How Can You Control Your Data?
When you submit information via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details.
You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
Your Right to Withhold Information
You may access certain areas of Our Site without providing any data at all.
How Can You Access Your Data?
You have the legal right to ask for a copy of any of your personal data held by Us. Please contact Us for more details at firstname.lastname@example.org, or using the contact details below in section 13.