If you are unable to attend your appointment, please contact us immediately on 0121 339 5855 at least 48 hours prior to your appointment, so we can assign the time to another client, and reorganise your session for a time at your convenience.


Failure to cancel or rearrange at least 48 hours before your appointment will result in the loss of the treatment from your course, or that your consultation fee will not be redeemed.


Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to follow these guidelines may result in your appointment being cancelled of your appointment, reduced treatment time, or additional fees being charged.


We also reserve the right to cancel or postpone a consultation or treatment, if you present with what appears to be COVID-19 symptoms.